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Has the way we view customer experience changed forever?

Has the way we view customer experience changed forever? 2560 1922 Insight6

Many businesses had to innovate to carry on trading during the pandemic. The biggest shift was to online and digital services. But as we learn to live with Covid and…

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Hybrid working – have you thought about your customers?

Hybrid working – have you thought about your customers? 2560 1707 Insight6

Blog written by Rhian Huxtable, Customer Experience Director at insight6. Hybrid working looks set to be a long-term legacy of the coronavirus pandemic. Since ‘freedom day’ on 19 July signalled…

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A science and technology superpower?

A science and technology superpower? 1280 1175 Bishop Fleming

We will make our country a science and technology superpower” were the words written by the Prime Minister in the 3 March 2021 ‘Build Back Better: our plan for growth’ policy paper.…

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South West SMEs set to invest in tech

South West SMEs set to invest in tech 985 577 Timewade

Most companies in the South West are set to increase their investment in technology following the challenges of the Covid-19 pandemic. That’s according to a recent Timewade survey, which revealed…

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Innovation Grants – Points to Consider

Innovation Grants – Points to Consider 1280 808 Bishop Fleming

Albert Einstein said: “We cannot solve our problems with the same thinking we used when we created them”.  Problem solving can require a fair degree of innovation, which in turn…

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Is your business prioritising technology?

Is your business prioritising technology? 1520 788 technologyforsuccess

The latest Technology for Success business group saw a lively discussion on the topic of ‘what it really means to prioritise technology in your business?’  The group, which was attended…

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If you don’t ask, you don’t get …

If you don’t ask, you don’t get … 658 351 Insight6

If there has been one lesson from 2020 in our world of CX, it is that fast, short and instant feedback which get straight to the heart of an issue…

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Talking Marketing and Technology and the latest Technology for Success Event

Talking Marketing and Technology and the latest Technology for Success Event 1520 877 technologyforsuccess

CRM systems, social listening and emerging social media platforms were the three key areas of discussion at this month’s Technology for Success business group. Guest hosted by Dan Pritchard, managing…

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Ensuring business survival and building for success

Ensuring business survival and building for success 1520 1014 Stephens Scown

How can you rebuild your business to profitability through these challenging times? Here are some preparatory steps you can take. Some sectors and businesses were able to enjoy a welcome…

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Covid Insurance Payments – a win for small businesses in landmark case

Covid Insurance Payments – a win for small businesses in landmark case 1520 1014 Stephens Scown

All eyes have been on the Supreme Court today (16 Jan) as the judgment was handed down in respect of the various Covid-19 business interruption insurance claims. Ultimately, the Supreme…

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