Customer

Has the way we view customer experience changed forever?

Has the way we view customer experience changed forever? 2560 1922 Insight6

Many businesses had to innovate to carry on trading during the pandemic. The biggest shift was to online and digital services. But as we learn to live with Covid and…

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Hybrid working – have you thought about your customers?

Hybrid working – have you thought about your customers? 2560 1707 Insight6

Blog written by Rhian Huxtable, Customer Experience Director at insight6. Hybrid working looks set to be a long-term legacy of the coronavirus pandemic. Since ‘freedom day’ on 19 July signalled…

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Customer Experience Worker

Is Covid still an excuse for a poor customer experience?

Is Covid still an excuse for a poor customer experience? 1520 1014 Insight6

In March last year when the pandemic hit it was quite understandable that service levels would fall while businesses re-adjusted and managed to establish teams working from remote locations. Naturally…

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If you don’t ask, you don’t get …

If you don’t ask, you don’t get … 658 351 Insight6

If there has been one lesson from 2020 in our world of CX, it is that fast, short and instant feedback which get straight to the heart of an issue…

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Our Six Customer Experience Tips to Recovery

Our Six Customer Experience Tips to Recovery 1280 853 Insight6

This year has been tough for many of us both personally and professionally. Even the businesses that have been successful many of them tech companies, during the pandemic will have…

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The Top COVID-19 Lockdown Marketing Campaigns of 2020

The Top COVID-19 Lockdown Marketing Campaigns of 2020 762 377 Astley Media

Since the start of the COVID-19 pandemic, many brands have taken the opportunity to revise their marketing strategies to show their support for communities, shine a light on brilliant individuals…

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How To Measure Customer Experience

How To Measure Customer Experience 1280 853 Insight6

What is Customer Experience Measurement, and why should you care about it? The success of your business is reflected in the satisfaction of your customers. Increase of profit is dependent…

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Business leaders express a positive view on the future

Business leaders express a positive view on the future 1280 853 Insight6

To reflect on how business leaders handled the pandemic Customer Experience (CX) experts and Technology for Success Partner Insight 6 conducted a survey with over 75 business leaders across the…

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Meet the Technology for Success partners

Meet the Technology for Success partners 1200 1200 technologyforsuccess

Technology for Success founders Timewade teamed up with partners to provide expertise and experience for SMEs across all areas of their business. In this blog, we introduce you to each…

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Business leaders gather for SW SME Summit

Business leaders gather for SW SME Summit 1326 869 technologyforsuccess

As lockdown restrictions continue to be eased, businesses up and down the country are starting to try and set their strategy and bounce back. The T4S SME Live Summit on…

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